Straits Return Policy
Return Policy for Jersey T-Shirt
Our refund and returns policy lasts 7 days. If 7 days have passed since your item delivered, we can’t offer you a full refund or exchange.
We take pride in the quality of our products and your satisfaction is important to us. Due to the specific nature of our jersey T-shirts and our fulfillment process, we can only accept returns and issue refunds under limited circumstances.
Accepted Reasons for Return and Refund
A refund or replacement will only be issued if the item you received falls under one of the following categories:
- Damage Upon Arrival: The T-shirt arrived with physical damage (e.g., tears, holes, significant stains) that occurred during transit and was present before the item was worn or washed.
- Poor Printing Quality: The graphic print on the T-shirt is significantly flawed (e.g., major cracking, peeling upon arrival, blurry/defective print) and does not match the product description or a reasonable standard of quality.
- Wrong Item Sent: You received an incorrect size, color, design, or a completely different product from what you ordered.
Required Documentation for Accepted Returns
To process a return for the reasons listed above, you must provide clear photographic evidence of the defect or the incorrect item within [7] days of receiving your order. Please email the photos and your order number to [zfm.trading@gmail.com] or Whatsapp us using icon on the website
Reasons Returns Are NOT Accepted
We strictly do not accept returns or offer refunds for the following reasons:
- Change of Size/Fit Issues: We cannot accommodate returns for items that do not fit or if you simply change your mind about the size you ordered. Please consult our detailed size chart before placing your order.
- Change of Mind: We do not accept returns for buyer’s remorse or if you decide you no longer want the item.
- Worn or Washed Items: Items that have been worn, washed, or altered in any way are not eligible for return.
- Minor Variations: Small variations in color or print placement from the website photo, which are a normal part of the production process, are not considered defects.
Process for Approved Returns
- Contact Us: Email us at [zfm.trading@gmail.com] or Whatsapp us using icon within our website within [7] days of delivery with photos and a description of the issue.
- Review: Our team will review your request and photos.
- Return Shipping: If your return is approved, we will provide instructions on how to return the item. In cases of damage, poor quality, or wrong items sent, we will cover the return shipping costs.
- Refund/Replacement: Once we receive and inspect the returned item, we will process your refund or ship out a replacement item promptly. Refunds will be issued to the original payment method.
By purchasing from us, you agree to the terms of this return policy.
[Straits]
Need help?
Contact us at {email} for questions related to refunds and returns.